| FLSA Status: | Exempt |
| Reports To: | |
| Position Supervises: | Yes |
ESSENTIAL FUNCTIONS
Provide daily supervision to multiple roles which may include but is not limited to reviews, vacation requests, etc. Perform schedule-of-values invoicing and complete AIA contract documentation on large contracts. Prepare, enter, coordinate revisions, and review for accuracy sales orders and purchase orders electronically, oversee the entering of system quotes into HP and maintain excel quote system, and issue, approve, and maintain RA’s for returns. Direct/coordinate shipping with production, and communicate delivery schedules and answer related questions, including product pricing and availability. Daily interaction with end-users resolving sales order, invoicing, credit, shipment and return inquiries and/or issues resulting in prudent escalation of time-sensitive issues and ultimate resolution. Reconcile ERP system billing to match SOV invoices. Prepare and track repair orders through the system and monitor targets for repair turnaround raising any concerns as necessary. Process IEDSS assurance program orders and advance replacement order entry, shipment, invoicing and credits. Enter IEDSS contract orders in IED system and invoice IEDSS for services and equipment as part of PAP non-hardware shipments.
ESSENTIAL TASKS Maintain non-standard sales orders. Support process (including backing-up) of reviewing and approving daily edit list, printing pick tickets, process jobs for RA’s and other administrative sales/marketing duties as assigned. Resolve internal operating system issues with corporate IT.
POSITION QUALIFICATIONS
Competency Statement(s) Accuracy -- Ability to perform work accurately and thoroughly with meticulous/timely follow-up.Attendance/Attitude -- Partner is expected to exhibit a conscious effort to fill his/her responsibilities on an hour-by-hour, day-by-day basis. Partner demonstrates an attitude that is conducive to MiTek’s culture.Communication (Oral/Written) -- Provide excellent communication (both written and oral) via multiple computer software programs including Outlook/AIM and via multi-line interoffice phone. At times, website browsing, cell phone usage, etc..Customer-Oriented -- Ability to create a customer-friendly culture by taking care of customer’s’ needs while following MiTek's policies and procedures.Decision Making -- Discernment of the validity, context, and authenticity of end-user complaint/inquiry and affix an urgency to fit the level needed.Organized -- Following a systematic method of performing a task, maintain easy-to-follow documentation, and ensure all files are accurate and easy to follow. Multi-tasking – ability to perform multiple tasks between phone, typing, and other office tasks while assisting GM, partners and end-users. Problem Solving -- Determine problem resolution and execute promptly. Problem Solving -- Determine problem resolution and execute promptly.
Education
Bachelors Degree or its equivalent
Experience
• Five years or experience in sales administration/support of sales function, preferably in a technical environment • Prior Supervisory Experience • Prior booking keeping (AP/AR), preferred but not required
SKILLS & ABILITIES
Computer Skills
• Proficient understanding of MS Office Programs (Word, Excel, PowerPoint, and Outlook)
• Ability to learn IED’s internal computer systems
Other Requirements
• Knowledge of inventory control and records management procedures and practices.
• Knowledge of principles and practices of organization, planning, records management and general administration.
• Ability to type at least 30wpm.
• Ability to train others.
•Confidentiality as required
PHYSICAL DEMANDS
| N (Not Applicable) | Activity is Not Applicable to this occupation. |
| O (Occasionally) | Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day) |
| F (Frequently) | Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day) |
| C (Constantly) | Occupation requires this activity more than 66% of the time (5.5+ hrs/day) |
WORK ENVIRONMENT
Working conditions are normal for an office environment.
Mitek has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors, as deemed appropriate.